For pricing and shipping information on oars, please see Oar Pricing, Ordering and Shipping.
oncept2 sells direct, shipping from locations in Morrisville, Vermont, and Salt Lake City, Utah.
In addition to buying directly from Concept2, there are a small number of resellers who carry Concept2 products. Please note that aside from Concept2, we can’t guarantee pricing nor whether a reseller will have our products in stock. If you’re looking to try-before-you-buy, please check out our erg finders for locations near you that have our equipment.
If you have any questions about a reseller, please call Concept2’s Customer Service team, who will be happy to verify which companies participate in our program.
Orders shipping within the US and Canada ship via UPS or FedEx Ground service.
Orders totaling $0 USD ship via the United States Postal Service, regardless of destination.
Orders typically ship within 1–3 business days of placement.
Express shipping is available at an additional cost for phone orders only: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.
Orders typically ship within 1–3 business days of placement. While we don’t anticipate delays with Concept2 processing your order, UPS and FedEx have suspended their guaranteed services. Concept2 will not be held responsible for shipment delays.
Please track your package with the carrier to get the most accurate information about when it will be delivered
If you are purchasing this as a gift, you can download a gift acknowledgement to give to the recipient while we work hard to get your order to you.
We use cardboard and recyclable expanded polystyrene (EPS) packaging to ship our RowErgs, SkiErgs and BikeErgs. Please recycle this packaging when possible:
1 Shipping costs are subject to change without notice and may be subject to additional taxes. See Note 5, below, for additional information.
2 Shipping costs listed for Canada do not include Canadian taxes or brokerage charges. All shipments to Canada are subject to these additional fees. See Note 6, below, for additional information.
3 Parts, clothing and accessories not otherwise listed in the above charts that are purchased with a RowErg, SkiErg or BikeErg ship at no extra cost.
4 For locations other than those listed in the above charts, please refer to our list of International Contacts for purchasing Concept2 equipment. For countries/territories in which we do not have an International Contact listed, please email c2global@concept2.com for more information.
5 US Taxes: Concept2 collects HI GET tax for orders shipping to Hawaii and sales tax for orders shipping to all other locations where sales tax applies. See US Taxes for more information.
6 Canadian Taxes and Brokerage: All orders to Canada that total more than $0 USD will be shipped via UPS International Standard Service. Shipping costs displayed on this site for Canada do not include Canadian taxes or brokerage charges collected by UPS Canada. All shipments to Canada are subject to these additional fees.
If you are not satisfied with your purchase, you can return it to us within thirty (30) days of shipment to you, and we will refund the cost of goods sold. All shipping costs are your responsibility.
This offer applies to factory direct sales to our customers in US and Canada only. Please call 800.245.5676 before returning any items.
Concept2 collects HI GET tax for orders shipping to Hawaii and sales tax for orders shipping to all other locations where state sales tax applies. Please note that shipping charges may also be taxable on shipments to these locations.
If you are tax exempt in one of these locations, Concept2 needs tax exempt certificates from you made out to Concept2, Inc. Please email these to ar@concept2.com or fax them to 802.888.4791. If you are not tax exempt, sales tax will apply to any transaction shipping to one of these locations.
If there is no sales or GET tax on your transaction and you are not a tax-exempt entity, it is because Concept2 is not required to and does not collect sales, GET or use tax for the state to which the order is being delivered. Depending on the state’s tax laws, you may be required to pay use tax to the state to which the order is being delivered. Contact the state’s Tax Department to determine your use tax liability.
TAX EXEMPT CUSTOMERS: Tax is always reflected in our online shop. If you place an order online, and we have you in our system as being tax exempt for the location to which your order is shipping, the tax reflected on your Preliminary Order Reference will be removed from the order when it is processed at Concept2.
All orders to Canada that total more than $0 USD will be shipped via UPS International Standard Service. Shipping costs displayed on this site for Canada do not include Canadian taxes or brokerage charges collected by UPS Canada. All shipments to Canada are subject to these additional fees.
Your shipment will be subject to the same sales and/or goods and services taxes that the province or territory to which you are shipping typically collects. The amount of tax assessed will be based on the total value of your order. Please refer to your local and federal tax authorities if you have questions on these rates.
Please Note:
The sum of the above is listed on the UPS charges as “Brokerage Fee.” Refer to the following chart for a breakdown.
